At Umrah Companions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile app, or use any of our travel-related services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
When you book with Umrah Companions or interact with our platform, we collect personal information to serve you better and fulfill your travel needs.
This may include your full name, contact details such as email and phone number, passport and visa information, date of birth, nationality, and payment-related data (handled securely by third-party providers). In some cases, we may also ask for vaccination records or other documents required by Saudi authorities.
Additionally, we collect certain technical data automatically when you visit our website. This includes your IP address, browser type, device information, and the pages you visit — all of which help us understand how users interact with our services.
2. How Your Information Is Used
We use the personal information you provide to confirm bookings, apply for your Umrah visa, reserve hotel rooms and transportation, and to keep you informed with essential travel updates and instructions.
Your data also helps us provide customer support, verify your identity, ensure compliance with legal and regulatory obligations, and improve our overall service quality. In cases where you’ve opted in, we may send you relevant offers, travel tips, or promotional updates.
3. Who We Share Your Information With
To deliver our services efficiently, we may share necessary details with trusted partners and service providers, including airlines, hotels, visa processing agencies, transport coordinators, and ground handling teams.
We may also disclose your information to legal authorities if required by law or in the event of fraud, a safety concern, or other legal matters. All third-party partners are expected to protect your data in accordance with strict confidentiality and data protection standards.
Rest assured, we do not sell or rent your personal data to any third party under any circumstances.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and monitor website performance. These tools allow us to offer personalized content and understand how users navigate our platform.
You can modify your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect certain features or functionality of the website.
5. Data Protection & Security
We prioritize the safety of your data. Umrah Companions uses industry-standard security measures, including SSL encryption and secure server storage, to safeguard your information from unauthorized access, misuse, or loss.
Although we take every precaution, no system is entirely immune from risk. Therefore, we recommend that you also take steps to protect your personal information when online.
6. Your Rights & Choices
As a user, you have certain rights concerning your personal information.
You may request to review or update your personal data at any time. If you believe any information we hold is incorrect or outdated, you can contact us to request corrections. You also have the right to request deletion of your information (subject to legal or contractual obligations) or to withdraw your consent to receive marketing messages.
To make such requests, simply contact our support team via the details provided below.
7. Third-Party Websites
Our platform may include links to external websites for hotel providers, airline partners, or other services. Please be aware that we are not responsible for the privacy practices of these third parties. We recommend reading their privacy policies separately before engaging with their platforms.
8. Children’s Privacy
Our services are intended for adult travelers and those booking Umrah on behalf of family members. We do not knowingly collect information from individuals under the age of 18 without verified parental or guardian consent.
9. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically for the latest information.
10. Contact Us
If you have any questions, requests, or concerns about how your data is handled, feel free to contact us:
Umrah Companions
Email: support@umrahcompanions.com